Shipping policy
# Shipping Policy
**Last updated: May 20, 2026**
At EverDrip, we want your order in your hands quickly — so you can start sleeping through the night, worry-free.
## Processing Time
All orders are reviewed, quality-checked, and processed within **1–2 business days** (Monday–Friday, excluding U.S. federal holidays) before being handed to our shipping partner. You'll receive a confirmation email with tracking information once your order ships.
Orders placed after 2:00 PM EST on Friday, or over the weekend, will begin processing the following Monday.
## Shipping Times — United States
We currently ship throughout the **continental United States**, Alaska, Hawaii, and U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands).
| Service | Estimated Transit Time | Cost |
|---|---|---|
| Standard Shipping | **4–9 business days** | $5.99 |
| Free Standard Shipping | **4–9 business days** | **FREE on orders $80+** |
**Total estimated delivery window:** 5–12 business days from order placement (processing + transit combined).
Delivery times are estimates, not guarantees. Actual delivery may vary due to carrier performance, weather, holidays, or remote shipping addresses.
## Shipping Costs
- **Free Shipping** on all orders **$80 USD or more** — automatically applied at checkout.
- **$5.99 flat rate** for orders under $80 USD.
## Tracking Your Order
Once your order ships, you'll receive an email containing your tracking number and a direct link to our branded tracking page.
You can also track your order anytime at **everdripclub.com/track** — simply enter your order number and email address. No account required.
You'll receive automatic email updates when your order is:
- ✓ Shipped
- ✓ Out for delivery
- ✓ Delivered
## Where We Ship From
EverDrip products are manufactured by our trusted bamboo textile partner and shipped directly to you from our partner fulfillment facility. Every order is quality-inspected before being packed and dispatched.
## Lost or Stolen Packages
If tracking shows your package was delivered but you haven't received it:
1. Check with neighbors, building management, and your front desk
2. Look in safe spots around your delivery location (porches, side doors, mail rooms)
3. Wait **48 hours** — carriers occasionally mark packages as delivered before final drop-off
4. Contact us at **support@everdripclub.com** with your order number
If your package shows no carrier movement for **10+ business days** after the expected delivery date, contact us immediately. We'll launch an investigation with the carrier and, if the package is confirmed lost, send a free replacement or issue a full refund within 48 hours.
EverDrip is not liable for packages confirmed delivered by the carrier but stolen from your delivery location. We strongly recommend shipping to a secure address or signing up for delivery notifications through your carrier.
## Incorrect Shipping Address
Shipping address changes can only be made **before** the order is processed (typically within the first **24 hours** after order placement). Once an order enters fulfillment, the shipping address cannot be modified.
Please double-check your shipping address before completing checkout. EverDrip is not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned to us due to an undeliverable address, we'll contact you to arrange reshipment at the customer's expense.
## Damaged or Defective Items
If your order arrives damaged, defective, or with missing items, contact us at **support@everdripclub.com** within **7 days of delivery** with:
- Your order number
- Clear photos of the damaged item and packaging
- A brief description of the issue
We'll send a free replacement or issue a full refund within 48 hours of receiving your report.
## Sales Tax & Duties
Sales tax is calculated at checkout based on the destination address and applicable U.S. state law. We currently collect sales tax in states where we have nexus obligations.
For shipments to U.S. territories, additional local taxes or import fees may apply, which are the customer's responsibility.
## International Shipping
At this time, EverDrip ships to the **United States only**.
International shipping to Canada, the United Kingdom, the European Union, and Australia is on our roadmap for 2026. To be notified when international shipping becomes available, [sign up for our newsletter](/) or email us at support@everdripclub.com.
## Order Modifications & Cancellations
Orders can be modified or canceled **within 24 hours of placement** by emailing support@everdripclub.com with your order number and requested change.
After 24 hours, orders enter our fulfillment queue and cannot be modified or canceled. However, you may return any unworn, unwashed item within 90 days under our [Refund Policy](/policies/refund-policy).
## 90-Day Leak-Free Guarantee
Beyond shipping, every EverDrip purchase is backed by our **90-Day Leak-Free Guarantee**. If our underwear doesn't transform your period experience, return it within 90 days for a full refund — even if it's been worn and washed.
See our [Refund Policy](/policies/refund-policy) for complete return instructions.
## Contact
For shipping questions, lost packages, or delivery issues:
**Email:** support@everdripclub.com
**Phone:** +351 924 733 158 (international rates may apply — email recommended for fastest response)
**Support Hours:** Monday–Friday, 9:00 AM – 5:00 PM EST
**Subject line prefix:** "SHIPPING — [your order number]"
We're a small team committed to making your experience effortless. Thanks for choosing EverDrip.